Job Description

Receiving customer complaints through phone, mails & website. Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors. If complaints are critical or require any further clarification need to speak with the customers & store managers. Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis. Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team Active follow up with internal cross functional teams to resolve customer complaints Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise. Interested candidates can share their updated resume on helpdesk.corphiring@dmartindia.com.

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